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TERMS AND CONDITIONS OF USE
By purchasing from us online or in store at Handel SA Group LLC., you agree to abide by our stated Terms, Conditions,
Rates and Policies. Any new revisions or updates will be prominently displayed here on this page.
If you have any
questions or concerns, as always, feel free to Contact Us.
ORDER STATUS:
MOST ORDERS WILL SHIP WITHIN 2-7 BUSINESS DAYS.
When your order ships, you will receive a tracking number sent to the email you provided when checking out. If you have not received your tracking number after 7 days, feel free to call us for a status.
Some items may be on back order from the manufacturer. If this is a significant delay, we will contact you. Many of the items we sell are USA-Made, hand fabricated, one of a kind masterpieces. If the item is not on the shelf, please allow extra time as they are being made to order just for you!
SHIPPING, TAXES & FEES:
OVERNIGHT OR 2-DAY SHIPPING:
FREE SHIPPING AND FLAT RATE OPTIONS:
SOME PRODUCTS MAY ONLY SHIP TO THE UNITED STATES:
Including but not limited to: fluids, batteries, aerosols, engines, transmissions, body parts, wheels and tires. Fluids and batteries can only ship via ground delivery to the lower 48 continental united states. additionally, some products can not to ship to california.
OVERSIZE SHIPPING CHARGES:
If you are purchasing a hood, trunk, door, door skin, roof, roof cover, spoiler, front lip, bumper, seat, panel, wheels, tires, engine, transmission or any oversized or heavy item, we sometimes include a flat-rate fee in the price to cover the costs.
FREIGHT FORWARDING COMPANIES:
We are not responsible for lost, damaged or stolen packages when delivered by a Freight Forwarding company.
Some customers who
are usually located outside the USA opt to have their packages delivered to a third party Freight Forwarding
Company. These companies will sometimes open your packages, repackage them and ship them along to you. Normally,
there isn't an issue, but recently we got tied up in a scam with one of them. So we must have it here in plain text
that we will not be responsible for your package if you opt to have it sent to a Freight Forwarding company.
UNITED STATES TAXES:
We currently must collect sales tax from customers shipping to the following states. Arizona, california, colorado, florida, georgia, hawaii, illinois, indiana, louisiana, maryland, massachusetts, michigan, minnesota, nebraska, nevada, new jersey, new mexico, new york, north carolina, ohio, pennsylvania, tennessee, utah, virginia, washington and wisconsin.
INTERNATIONAL FEES:
For international orders outside the united states of america, the customer is 100% responsible for any customs, duties, declarations, taxes or brokerage fees associated with the delivery. If the customer refuses the acceptance of the package and it it returned to handel sa group, we reserve the right to deduct all shipping fees and charges associated with the loss from your product refund.
SEIBON CARBON PRODUCTS:
→ Read This Link Before Purchase ←For international orders outside the united states of america, the customer is 100% responsible for any customs, duties, declarations, taxes or brokerage fees associated with the delivery. If the customer refuses the acceptance of the package and it it returned to handel sa group, we reserve the right to deduct all shipping fees and charges associated with the loss from your product refund.
RETURNS AND EXCHANGES::
THE QUICK RUN-DOWN:
* The counter starts when you receive your item to the day Handel SA Group receives your returned package.
* This is important! Please read this before you ship your return: If your item shipped to you for FREE, your refund will be minus:
*An example:
LOST OR STOLEN PACKAGES:
If your package is lost or stolen, you will need to contact the shipping carrier and file a claim or
possibly call the
authorities. Unfortunately this is never easy or fast, but fortunately it doesn't happen that often. We all pay a
lot of
money for shipping and put our trust in the company to deliver our parts safely, so we fully understand the
frustration.
Handel SA Group is not the delivery company and as soon as your package leaves our facility, it's in their hands.
Each carrier has a different policy and they update and change their policies from time to time.
FIRST STEP:
Make sure you entered your home address correctly. We hate to say it, but it does happen more often than you would think. Some people enter their old address, maybe the computer auto-corrected a street address - doesn't hurt to check!
BEST CASE SCENARIO / QUICK RUN DOWN:
Contact us if you need help getting your package information. Unfortunately, because you are the recipient, you must be the one to file the claim. Some companies will reimburse you, some companies will reimburse the shipper - each case is different and it's always inconvenient for everyone. We will do our best to help you along.
Carrier Contacts:
DISCOUNT CODES:
HOW IT WORKS:
WARRANTY:
Most of the products Handel SA Group sells offer their own manufacturer warranty. Handel SA Group
will only warranty eligible Handel SA Group products. For a direct product warranty claim, please contact the
manufacturer for full details on coverage.
Handel SA Group offers a Lifetime Warranty on Handel SA Group Parts to
the original purchaser against manufacturing defects.
Handel SA Group Aluminum Exhaust Systems have no warranty.
Handel SA Group is not responsible for any shipping costs, installation or labor fees. We are not responsible for
neglect or improper installation. You must find your own means of getting the part to us if it is in need of repair.
Forced Performance Company Policy: All sales are final, only exception for cases where the wrong items were shipped.
Any other cases where return is approved are subject to 20% restocking fee and goods are subject to inspection and
approval prior to refund. Please refer to FP's Terms and Conditions.
Seibon Carbon: Please carefully inspect any
Seibon piece before accepting delivery. Do not sign until you've fully inspected the contents. Please refer to
Seibon's Terms and Conditions.
FRAUD PROTECTION:
We reserve the right to cancel any order for any reason if the threat of fraud is tagged by our
system. If we feel an order may be fraudulent, we will cancel the order and refund the payment. If this does happen
and you are not an evil robot, please feel free to give us a call and order by phone or PayPal.
Please do not share
your login information or password with other people. If your account is illegitimately used to redeem reward
points, Handel SA Group will not be responsible for the loss of them.
PRIVACY POLICY:
Here, you can review all details of our Privacy Policy.
NOTICE:
Not all items may be in stock at the time of purchase and may take extra time for shipping. Any and all prices are subject to change without notice. Some items and products are for race and track use only and may be illegal to run on your local streets. Please check all your local laws before purchase. Many items are designed to increase the power of your vehicle and it is your choice to modify your car. Handel SA Group is not responsible for any damages that may incur from all that boost. Drive safe!
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